Administrative Triage Generalist

Optum Administrative Triage Generalist Reposted An Hour AgoSaved In-Office Lafayette, LA, USA 14-24 Hourly Junior 14-24 Hourly JuniorArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsProvides nonclinical telephone support for patients, vendors, staff, and agency callers. Answers, triages, documents, and prioritizes requests using protocols, resolves concerns when possible, escalates unresolved issues, monitors communication systems, and collaborates with clinical triage and home office teams. Maintains accurate records, meets productivity expectations, completes required training, and participates in staff meetings. The role is fully remote within the United States.Top Skills: Lhc System