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Pavago Himalayas · Posted yesterday

Account Manager - Customer Retention & Upselling | Remote

Colombia Full time Remote

Account Management Customer Success B2B Sales Sales
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Indexed description

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.

What You’ll Do

  • Manage a portfolio of existing customer accounts
  • Conduct regular account reviews and customer check-ins
  • Build relationships with key stakeholders
  • Identify renewal risks and proactively resolve concerns
  • Identify upsell and cross-sell opportunities
  • Recommend additional products or services based on customer needs
  • Coordinate internally to resolve customer issues
  • Maintain accurate account notes, opportunities, and forecasts in the CRM
  • Achieve retention and expansion revenue targets

Requirements

  • 2+ years of account management, customer success, or sales experience
  • Strong customer relationship-building skills
  • Commercial mindset with experience identifying expansion opportunities
  • Strong communication and problem-solving ability
  • Experience working with CRM systems
  • Comfortable managing multiple customer accounts simultaneously
  • Results-driven and comfortable working against retention and revenue KPIs

What Success Looks Like

  • Strong customer retention and renewal rates
  • Consistent upsell and cross-sell revenue
  • Healthy, engaged customer relationships
  • Early identification of at-risk accounts
  • Accurate CRM and account forecasting
  • Consistent achievement of expansion targets

Interview Process

  1. Initial Screening Call
  2. Spark Hire Video Interview
  3. Recruiter Interview
  4. Client Interview
  5. Offer & Onboarding

Apply Now

If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.

#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs

Originally posted on Himalayas

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