Supervisor, PSA Customer Care

Collectors Supervisor, PSA Customer Care 14 Hours AgoSaved In-Office Plano, TX, USA 68K-79K Annually Senior level 68K-79K Annually Senior levelConsumer Web • eCommerce • Machine Learning • Software • Sports • AnalyticsSupervise PSA Customer Care Representatives and oversee daily customer support operations. Define and implement team KPIs, staffing plans, training, onboarding, SOPs, and continuous process improvements. Partner with management to deliver a streamlined, data-driven, personalized customer experience, maintain service standards, improve customer satisfaction, and lead teams through periods of increased demand and organizational change.Top Skills: CRMSalesforce