Senior Consultant ServiceNow Knowledge Management

Cargill Senior Consultant ServiceNow Knowledge Management YesterdaySaved In-Office Wayzata, MN, USA 97K-140K Annually Senior level 97K-140K Annually Senior levelFood • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • IndustrialOwns the quality, governance, discoverability, and effectiveness of ServiceNow knowledge assets across enterprise functions. Partners with platform, service, and business stakeholders to improve AI search, self-service, content quality, reporting, workflows, and integrations. Develops governance standards, taxonomies, lifecycle processes, dashboards, and performance metrics while coaching teams on knowledge management and KCS practices. Supports adoption, training, and continuous improvement of employee knowledge experiences.Top Skills: Ai SearchEmployee CenterServicenowServicenow Knowledge ManagementVirtual Agent