SciSure
Builtin · Indexed 2026-08-21
Technical Support Specialist
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Indexed description
SciSure Technical Support Specialist Reposted YesterdaySaved Hybrid Boston, MA, USA Junior JuniorSoftwareProvide technical support for the SciSure SaaS platform through Zendesk, troubleshoot and investigate product issues, assist with migrations and configurations, escalate complex incidents to engineering, and communicate resolutions to customers. Maintain product documentation, monitor recurring issues and feedback, support Developer Hub users, and advocate for improvements to customer experience and support processes.Top Skills: Ai ToolsAPIsJIRAExcelMS OfficeMySQLPHPSdksSQLZendesk
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