Trust & Safety Support Lead

Fora Trust & Safety Support Lead 47 Minutes AgoSaved Easy Apply Hybrid New York City, NY, USA Easy Apply 90K-110K Annually Mid level 90K-110K Annually Mid levelAgency • On-Demand • Professional Services • Sales • Software • Travel • HospitalityOwn end-to-end trust and safety enforcement cases, including investigations, policy decisions, communications, resolutions, and appeals. De-escalate complex disputes, manage high-volume queues, document decisions, track SLAs and operational metrics, escalate fraud and legal-risk cases, conduct quality reviews, identify abuse patterns, and recommend policy, process, and automation improvements. The role also maintains communication templates and reports enforcement trends to leadership.Top Skills: Ai ToolsIntercomZendesk