Manager - Engineering, Managed Services

CDW Manager - Engineering, Managed Services YesterdaySaved Hybrid Vernon Hills, IL, USA 117K-177K Annually Senior level 117K-177K Annually Senior levelInformation TechnologyLeads a Managed Services Engineering team delivering cloud, hybrid infrastructure, automation, observability, security, and managed operations services. Owns service delivery, SLAs, operational performance, resource allocation, customer satisfaction, governance, continuous improvement, automation, reliability, and escalation practices for government customer environments. Develops teams, manages service quality and financial performance, and serves as product owner for assigned managed services offerings.Top Skills: Cloud ComputingHybrid InfrastructureInfrastructure AutomationItilObservabilitySecurityService Management PlatformsService Management Tools