Software Support Specialist I

Flywire Software Support Specialist I YesterdaySaved Hybrid Boston, MA, USA 45K-60K Annually Junior 45K-60K Annually JuniorFintech • Payments • SoftwareProvides customer-facing SaaS support for Invoiced accounts through email, phone, and chat. Diagnoses payment-processing, integration, API, and feature issues using documentation, testing, and logs. Leads client calls, escalates complex technical problems, maintains customer-facing and internal documentation, and supports implementation and customer success teams. Serves as an internal subject matter expert on Invoiced functionality.Top Skills: AvalaraBill.ComHubspotIntacctNetSuiteQuickbooksRest ApisSalesforceXeroZapier