Instructional Designer

Title: Instructional Designer (WalkMe Builder)

Locations: Multiple (Irving, TX/Charlotte, NC/ McLean, VA/ Chandler, AZ/ Phoenix, AZ/ Salt Lake City, UT/ Minneapolis, MN)

Hybrid 3 days a week

Responsibilities of the role:

• Partner with product owners and UX specialists to help develop and drive our WalkMe strategy, leading the design, build, and maintenance of our WalkMe deployments for internal-facing applications and developing KPIs and operational metrics/reporting for our WalkMe deployments.

• Work across multiple product areas within the Commercial Bank, developing strong partnerships with Lines of Business and product teams.

• Design, code, test, debug, and document WalkMe capabilities and requirements for projects and programs.

• Lead cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives within technical domain environments.

• Perform assessments through fact-finding and data analysis to arrive at creative approaches to solving complex issues and developing appropriate solutions or recommendations.

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.

Qualifications:

• WalkMe Build

• 3+ years of experience developing and executing UX research strategies using various UX research tactics (e.g., developing personas, experience mapping, conducting contextual user research and UX measurement activities).

• Experience with digital design, mobile design, or a combination of both, with a focus on user experience.

• Experience working in a deadline-driven environment where attention to detail and the ability to multitask/prioritize a workload of competing priorities are essential.

• Experience building and presenting demo environments for customers at all levels.

• Strong analytical and critical thinking skills.

• Experience with HTML, CSS, and/or JavaScript.