Human Resources Generalist - The Condado Collection

The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment. Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel — a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina.

Our mission is to create meaningful experiences and inspire travel — not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories.

As we continue to raise our standards of service excellence, we are seeking a highly capable Human Resources Generalist to provide operational support across all HR functions. This role will serve as a key operational support, complementing HR managers and coordinators. This role will assist with HR systems, benefits, compliance, recruitment, training, labor relations, onboarding, and day-to-day HR operations, ensuring accurate and efficient processes.

Key Responsibilities

• Support day-to-day HR operations, including onboarding, HR documentation, and employee recordkeeping.
• Act as a key operational support within the HR department, working closely with HR managers and coordinators to ensure smooth workflows, accurate processes, and effective collaboration across the team.
• Assist in managing HR systems, maintaining accurate employee records, reports, and compliance documentation.
• Support benefits administration and employee leave programs (FMLA, maternity/paternity, SINOT, Workers’ Compensation, short-term disability) among others.
• Provide operational support to Recruitment, Training, and Labor Relations initiatives, assisting coordinators and managers as needed.
• Support internal audits and compliance reporting (COBRA, Health Plan, Retirement Plan , Workers’ Compensation, SINOT) among others.
• Help implement HR process improvements and assist with automation initiatives to optimize workflows.
• Ensure compliance with local, state, and federal labor laws.
• Maintain confidentiality and handle sensitive matters professionally.
• Support HR projects, process improvements, and automation initiatives to optimize workflows and enhance efficiency.
• Ensure HR policies and practices comply with local, state, and federal labor laws.
• Stay current on industry trends, labor market changes, and HR best practices.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3–4 years of progressive HR experience, preferably in the service or hospitality industry.
• Familiarity with ADP and HRIS systems; experience with iCIMS is a plus.
• Bilingual in English and Spanish.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Professional, discrete, and capable of handling confidential information.
• Experience supporting HR managers and collaborating effectively with coordinators and other HR staff is a plus.
• Experience in process improvement and workflow automation is highly desirable.

Benefits

• 401(k)
• Employeer Contribution to 401(k)
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Holidays
• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.