Associate, Business Operations

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What You’ll Do

• Merchant Management: Assist in taking ownership of merchant management across various verticals at Klook.
• Product Onboarding & Configuration: Assist in onboarding new products and configuring backend systems to ensure smooth operations and user experience
• Content Operations: Support in writing, formatting, and managing operational content across platforms (no creative writing required)
• Data Analysis: Analyze market-level data to come up with actionable insights for business performance
• Tool & System Usage: Operate various internal and external tools to carry out daily operations – we value fast learners!
• Cross-Functional Collaboration: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeat purchases.
• Ad Hoc: Develop and support new projects and initiatives to grow the hotel vertical business performance.

What You’ll Need

• Fast learner who can pick up new systems and tools quickly
• Strong sense of ownership, responsibility, and attention to detail
• Highly adaptable in fast-changing environments, with a can-do attitude
• Proactive, eager to learn, and comfortable with ambiguity
• Team player who communicates openly and collaborates effectively
• Good command of written and spoken English & Chinese
• Analytical mindset and confidence working with data for insights and actions will be a plus

What You’ll Get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom! Every day is a new exciting challenge