ECC Compliance Specialist

General Information

Work Location: 2101 47th Terrace East, Bradenton, Florida 34203

Work Hours: Monday - Friday, 8:00am - 5:00pm, hours may vary

Expected Starting Salary Range: $58,141.44 - $75,583.87

Under the direction of the Emergency Communications Administration Manager, conducts individual case reviews, trends personnel performance, and analyzes overall system performance as part of a comprehensive quality management process for Manatee County's Emergency Communications. Additionally assists in the management of the Division's credentialing, compliance reporting, strategy development, public records requests, accreditation compliance, policy management, and coordination of resources. Must be proficient in all public safety call-taking and dispatching functions.

Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Working Conditions:

The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 25 pounds independently and up to 50 pounds with assistance, with or without reasonable accommodation. The role involves sitting for extended periods while working on a computer. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Frequent high stress situations that may involve angry or frustrated citizens. Periodically required to drive County vehicles as part of the duties of the job.

In case of an emergency or crisis situation (hurricane, flood, etc.), the position must respond/perform recovery duties as assigned by the immediate supervisor. All employees will be required to work before, during, and/or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Note: This is a safety-sensitive position. Employment and continued employment with Manatee County Government is contingent upon passing pre-employment and random screenings and may be subject to other employment screenings identified in the Personnel Policy, Rules and Procedures Manual. An applicant/employee who fails to pass a drug/alcohol screening shall be disqualified from employment in any class for a period of three (3) years.

Job Description

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assists in the design, development, and implementation of performance improvement and quality improvement activities that meet accreditation and regulatory requirements.

Interacts with personnel throughout the Emergency Communications Center (ECC) Division, the Public Safety Department, and externally with customers and outside agencies.

Creates regular and as needed reports to provide quality improvement feedback to Telecommunicators and leadership. Provides constructive analysis of employee's actions, abilities, and provide suggestions and explanations to employees to assist in improvement.

Maintains NAED case review quality assurance program within Accreditation guidelines.

Develops, plans and implements programs and processes to enhance and maintain quality of 911 and dispatch services.

Coordinates agency personnel, activities, records, and systems with regards to maintaining accreditation standards. Makes appropriate assignments and enforces deadlines throughout the agency.

Ensures all aspects of the accreditation maintenance process are completed, including time sensitive standards, periodic inspection reports, reviews, and updates.

Ensures ECC and Public Safety management staff have accurate and timely information to make decisions regarding agency policies and accreditation standards.

Updates directives and files to correspond with periodic changes to accreditation standards.

Advises management and staff of accreditation compliance/non-compliance issues and recommends corrective action plans when necessary. Assists with on-site inspections and assessments for accreditation compliance. Provides accreditation training for agency personnel.

Assists in the management of public records requests from state and private attorneys and private citizens when needed.

Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.

Minimum Qualifications

Associate degree in public safety administration or a related field.

Minimum of five (5) years' experience in a 911 Emergency Communications Center.

Minimum of three (3) years' experience in use of CAD (computer aided dispatch) systems, network computer systems, Windows applications, digital recording devices, computer generated phone systems, 800 MHz radio systems and emergency communications center procedures.

National Academies of Emergency Dispatch (NAED), EFD, EMD, EPD, EFD-Q, EMD-Q and EPD-Q certifications required.

Valid driver license required, with valid Florida driver license required within 30 days of hire.

Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.

More

Desired Qualifications:

Prior supervisory or Manatee County Telecommunicator 3 experience desired

Knowledge, Skills, And Abilities:

Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate, detail-oriented, and organized. Able to analyze and resolve difficult and sometimes complex situations and problems.

Knowledge of principles of effective quality assurance and Emergency Medical Dispatch.

Knowledge and understanding of, and ability to analyze and anticipate, developments in high performance 911 systems.

Knowledge and understanding of practices, methods, laws and ordinances as it pertains to modern law enforcement and public safety communications.

Knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, including divisional, departmental and county government administrative rules, regulations, policies, and procedures.

Accurate, detail-oriented, and organized. Able to resolve situations and problems that may require interpretation or minor adjustments to working methods.

Ability to use all ECC systems effectively, including Computer Aided Dispatch (CAD) and radio.

Ability to read, prepare and present clear and concise reports and documents on current developments.

Able to work within the confines of a collective bargaining agreement with the workforce.

Able to maintain a high degree of confidentiality.

Capable of working independently with limited supervision.

Knowledge of Just Culture.

Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff, management, regulators, and other stakeholders. Able to communicate information that requires explanation or interpretation.

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Full Time Positions

Employee Assistance Program (EAP):

• ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
• Five (5) free visits annually for employees and covered family members.

Wellbeing Benefits:

• Wellness/Health Coaches (5 Free per year)
• On-site Fitness Centers for you and your dependents with 24/7 access
• Personal Training (5 Free per year)
• Pharmacy Technician
• Group Fitness Classes
• Musculoskeletal Physical Therapy Management
• Diabetes Care Program
• Registered Dietician (5 Free per year)
• Massages with licensed therapist (small copay)

Miscellaneous Benefits:

• Workers’ Compensation
• Training/Seminars
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

• 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Personal Sick Leave
• Family Sick Leave
• Sick Leave Bank (Donated Hours)
• Professional Medical Appointment Leave
• Bereavement Leave
• Military Leave
• Military Training Leave
• FMLA

Vacation Award: Applies to employees regularly scheduled to work 8 hours per day/40 hours per week.

Years of Service Vacation Days

0-5 16.25 days

6-10 19.50 days

11+ 22.75 days

• Eligible employees may earn an additional 2 days of vacation through participation in the Manatee Thrives program

Insurance:

• Award-winning Health Plan with deductibles as low as $0.
• Dental Insurance
• Vision Insurance
• Prescription Insurance
• Life Insurance (6 times salary at low cost)
• Long-term and Short-term Disability Insurance

Retirement:

• Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
• 457b Tax Deferred and ROTH account options through Voya.
• FRS Webinars
• Free financial guidance with licensed, non-commissioned financial planner

Career Wellness:

• Professional Leadership Programs
• Instructor-Led and eLearning Training
• Premium Pay Differentials/Career Ladders
• Career Counseling
• Toastmasters
• Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
• Employee Recognition Programs with monetary and time-off awards

Education Benefits:

• Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement.
• Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
• Public Service Loan Forgiveness (PSLF)

Flexible Spending Account:

• Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.

Permanent Part Time - Benefits

Employee Assistance Program (EAP):

• ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.

Miscellaneous Benefits:

• Workers’ Compensation
• Training/Seminars
• Fitness Center Access for employee only
• FRS options
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

• 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.

per pay-period basis, any work schedule less that this will be earned on

a pro-rated basis

01

VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.

Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.

Note: "See Resume" is not acceptable.

Identify all gaps not related to medical reasons.

• I acknowledge the above statement

02

If you are claiming Veteran's Preference, please check category of eligibility

• A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense
• The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power
• A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible)
• An un-remarried widow or widower of a Veteran who died of a service-connected disability
• The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense
• A current member of any reserve component for the United States Armed Forces or the Florida National Guard
• A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility)
• Not claiming Veteran's Preference

03

Which level of education have you achieved?

• No high school equivalency
• High school graduate/equivalent
• Associates degree
• Bachelors degree
• Masters degree

04

How many years of experience in a 911 Emergency Communications Center do you have?

• None
• 1-2 years
• 3-4 years
• 5-6 years
• 7+ years

05

How many years of experience do you have using CAD (computer aided dispatch) systems, network computer systems, Windows applications, digital recording devices, computer generated phone systems, 800 MHz radio systems and emergency communications center procedures?

• None
• 1 year
• 2 years
• 3+ years

06

Do you possess the required National Academies of Emergency Dispatch (NAED), EFD, EMD, EPD, EFD-Q, EMD-Q and EPD-Q certifications?

• Yes
• No

07

Do you possess a valid Florida driver's license or have the ability to obtain one within 30 days of hire?

• Yes
• No

08

What previous roles have you held that you believe qualify you for this position?

• Required Question