Manager, Customer Success Management

Commerce Manager, Customer Success Management YesterdaySaved In-Office Austin, TX, USA Senior level Senior levelArtificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • SoftwareLeads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.Top Skills: ChatgptClaudeGainsightNotebooklmSaaSSalesforceTableau