Program Specialist

We are looking for a talented individual…

To join our team as a Bilingual Energy Services Program Specialist! In this role, you will be responsible for providing project coordination and customer service for a program delivering low-to-no cost energy upgrades to customers living in Oregon. You'll serve as the connector between home energy advisors, contractors, and customers, reviewing home energy assessments and recommendations, coordinating bid requests with trade allies, applying incentives, and guiding each project through to approval and scheduling. This role will also be accountable for developing trusted partnerships with our clients, customers, community based organizations, tradespeople, and internal team members across the organization.

Please note: Candidates considered must reside in Oregon or SW Washington. Fluency in both English and Spanish is required. This is a remote role with occasional travel, up to 10%, primarily for quarterly team gatherings in the Portland area.

For this career opportunity, you're a great fit if you can…

• Review home energy assessments and recommendations submitted by home energy advisors, and determine which trade allies to request bids from.
• Review bids as they're submitted, apply incentives, and determine what can move forward.
• Communicate outcomes to customers, send documents for signature to approve the work, and notify contractors once approved so they can proceed with scheduling.
• Manage a large number of energy efficiency upgrade projects at various phases, supporting customers and coordinating with contractors along the way, typically completing bid requests within five business days of submission.
• Provide assistance to English and Spanish speaking customers and contractors via email addressing inquiries related to energy program participation.
• Maintain detailed Excel trackers for the majority of active projects, along with other program data and reporting.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
• Identify and work with the program team to remove roadblocks to project completion.
• Support customer qualification and conduct more complex data entry and incentive processing activities.
• Manage program data, and prepare, analyze, and review reports and spreadsheets for accuracy, completeness, errors, and eligibility.
• Maintain strong ongoing communications with participating customers to assess their needs and receive feedback on their experience with program participation.
• Implement and propose programmatic enhancements in a way that will help level up our internal capacity to provide energy efficiency services to clients and residential initiatives we serve.
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external. May be asked to participate and present at community events and raise awareness for programs to educate customers about energy saving best practices, technologies, and available programs.

In this exciting career opportunity, you will have…

• 2-5 years' work experience with non-profit organizations, residential contracting, community organizing, environmental advocacy, energy efficiency, and/or construction project management.
• Strong attention to detail and ability to work independently once trained.
• Strong Microsoft Office skills, as well as strong writing and reporting skills.
• Strong communication and interpersonal skills.
• Ability to work under stress, interruptions, and tight deadlines.

Compensation: $50,000 - $56,000 per year