Technology Solution Center Analyst

PNC Bank Technology Solution Center Analyst Reposted 8 Hours AgoSaved Remote or Hybrid USA 38K-63K Annually Mid level 38K-63K Annually Mid levelMachine Learning • Payments • Security • Software • Financial ServicesProvide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.Top Skills: Call Center TechnologiesItsmPhone SystemsServicenowTicketing Systems