Program Manager, TikTok LIVE Ecosystem

Responsibilities

About the Team
The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.

Responsibilities
- Create best practices and procedures for livestream ecosystem team
- Manage key initiatives within the team to complete on time
- Leverage data to drive priorities and projects
- Work with cross-functional teams, including PMs, Ops, Policy, Data Science, etc., to ensure smooth progress of projects
- Coordinate various requests and constraints from partners and stakeholders
- Facilitate communication across multiple teams and leadership

Qualifications

Minimum Qualification(s):
- BA/BS degree or equivalent practical experience.
- 2+ years of experience in program management, operations, policy, trust & safety, content quality, moderation, or ecosystem analysis.
- Experience working in content, creator, platform integrity, trust & safety, monetization, or related ecosystem-facing environments.
- Strong analytical and structured problem-solving skills, with the ability to synthesize case-level observations into broader ecosystem insights and recommendations.
- Experience using data and operational signals to identify trends, investigate root causes, and support decision-making.
- Excellent written and verbal communication skills, with the ability to drive alignment across cross-functional stakeholders.

Preferred Qualification(s):
- Experience working on UGC, creator, livestreaming, content, or monetization products.
- Familiarity with content ecosystems, moderation environments, or policy enforcement frameworks.
- Experience building reporting, review, or quality mechanisms to improve operational performance.
- Comfort using spreadsheets, dashboards, and AI-enabled analytical tools to support decision-making and execution.
- Ability to operate effectively in ambiguous, fast-changing environments and drive improvements across multiple teams, including vendors and internal partners

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102600 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.