Category Manager - Business Services

Employment Type

Full-time

Exempt or Non-Exempt

Exempt

Job Summary

• Hybrid Work Environment - Must reside in Hawaii**

Pay Range: $78,000 - $153,000

Note: Individuals typically begin between the minimum to middle of the pay range

The procurement Category Manager for Business Services is responsible for leading end-to-end sourcing, benchmarking, contracting, and negotiation activities for business service vendors that support HMSA's corporate, administrative, and enterprise operations.

This role develops and executes vendor strategy, manages sourcing events, oversees renewals and amendments, ensures contract compliance, and mitigates vendor risk across a diverse set of business service categories. The Category Manager partners with internal business stakeholders to optimize cost, improve service delivery, and support enterprise operational needs.

Minimum Qualifications

• Bachelor's degree in supply chain, Healthcare Administration, Finance, or related field; or equivalent combination of education and experience.
• Seven years of progressive experience in procurement, sourcing category management, or vendor management.
• Experience negotiating mid to large service‑based contracts, professional services, and business service agreements.
• Strong understanding of healthcare business service domains
• Ability to analyze business service spend, commercial terms, and cost structures
• Strong familiarity with business service sourcing, procurement best practices, and vendor selection processes
• Strong analytical, problem‑solving, commercial negotiation, and financial modeling capabilities tailored for operations environments
• Deep understanding of commercial terms, service SLAs, KPIs, risk clauses, compliance terms, and contract protections.
• Ability to review and interpret vendor proposals, pricing models, and service scopes.
• Demonstrated ability to interpret complex requirements, service dependencies, and contract cost structures.
• Advanced knowledge in Microsoft Office Suite, including the ability to build and interpret Excel models for healthcare operations spend, licensing, and forecasting.
• Ability to work with procurement and contract management systems for contract lifecycle activities (e.g., Source to Pay, ERP, etc.).
• Familiarity with service management or ticketing tools and basic understanding of how procurement workflow systems operate.
• Ability to analyze data exports from vendor systems or procurement platforms.

Duties And Responsibilities

• Category Strategy and Planning
• Partner with the Chief Procurement Officer (CPO) and business leaders to develop multi‑year category strategies for business services aligned to enterprise priorities.
• Partner with business owners to forecast demand, define sourcing roadmaps, and align to budget cycles.
• Conduct market intelligence on business service providers, pricing models, and sourcing opportunities.
• Identify cost savings, operational efficiency, value improvement, and risk mitigation opportunities.
• Strategic Sourcing and Contracting
• Lead end‑to‑end sourcing events (RFx), including requirements gathering, supplier evaluation, bid analysis, and award recommendations.
• Negotiate commercial terms, pricing structures, performance‑based models, and service frameworks.
• Drive measurable savings through competitive sourcing, benchmarking, and renegotiation strategies.
• Drive contract lifecycle including renewals, extensions, amendments, and rebids to optimize total cost of ownership.
• Ensure contracts include compliant and enforceable SLAs, KPIs, audit rights, regulatory terms, and risk protections.
• Vendor Governance and Performance Oversight
• Provide vendor oversight for business service suppliers, owning commercial performance of vendors, including cost, value realization, and contract adherence.
• Partner with business owners and/or vendor managers to ensure alignment between financial outcomes and operational performance.
• Partner with Vendor Managers and Business Service owners to ensure governance, QBRs, continuous improvement, and issue resolution.
• Partner with Vendor Management, Risk, Legal, and Compliance to ensure oversight and risk controls.
• Financial and Value Management
• Analyze business service vendor spend, utilization, and cost drivers to identify optimization opportunities; deliver and track quantifiable cost savings, cost avoidance, and value creation across business service spend.
• Validate pricing, invoices, rate structures, and cost allocation accuracy.
• Develop business cases supporting vendor selection, cost savings, and transitioning services.
• Support budget planning with Finance and business owners.
• Stakeholder and Cross-Departmental Collaboration
• Serve as procurement strategic advisor to business units across HMSA.
• Partner with Legal, Compliance, Risk, Finance, HR, Marketing, Facilities, and other corporate teams.
• Influence decision‑making to ensure enterprise‑aligned vendor and sourcing strategies.
• Guide business areas and stakeholders on procurement governance, contract requirements, and vendor best practices.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.