Legal Operations Analyst (CounselLink/E-Billing)

Position Summary

The Legal Billing Administrator supports an in-house legal department by managing, reviewing, and analyzing outside counsel invoices to ensure accuracy, compliance, and cost efficiency. This role plays a critical part in legal spend management by enforcing billing guidelines, identifying cost-saving opportunities, and providing data-driven insights into legal expenses. The ideal candidate has strong analytical skills, experience with e-billing systems, and the ability to collaborate with internal stakeholders and external law firms.

Key Responsibilities

• Review, audit, and process invoices submitted by outside counsel for accuracy, compliance, and adherence to billing guidelines.
• Analyze legal bills, including time entries, staffing, rates, and expenses, to identify discrepancies, inefficiencies, or non-compliant charges.
• Ensure all invoices comply with outside counsel guidelines, engagement terms, and applicable billing standards (e.g., LEDES formats).
• Manage e-billing systems (e.g., Legal Tracker, CounselLink, TeamConnect, or similar), including invoice submission, approval workflows, and system maintenance.
• Partner with internal attorneys to resolve billing issues and clarify invoice questions.
• Communicate directly with law firms to address billing rejections, reductions, or guideline violations.
• Track and report on legal spend, including budgeting, accruals, and forecasting.
• Develop and maintain reports and dashboards on legal expenses, vendor performance, and billing trends.
• Monitor and enforce billing policies to support cost control and operational efficiency.
• Assist with vendor management, including rate reviews and outside counsel performance analysis.
• Support audits and ensure proper documentation of billing decisions and adjustments.
• Identify opportunities to improve billing processes, automation, and cost management strategies.

Qualifications

• Hands-on experience with e-billing platforms (e.g., Legal Tracker, CounselLink, Brightflag, or similar systems) highly preferred.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience).
• 2–5 years of experience in legal billing, preferably within an in-house legal department or supporting corporate legal teams.
• Strong understanding of legal billing practices and outside counsel guidelines.
• Proven experience analyzing legal billing data and generating actionable insights.
• Advanced proficiency in Microsoft Excel, including pivot tables, reporting, and data analysis.
• Strong attention to detail and ability to manage high-volume invoice reviews.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication skills with the ability to interact effectively with attorneys and external vendors.

Preferred Skills

• Experience with legal spend management and vendor performance analysis.
• Familiarity with accrual processes and financial reporting within a corporate environment.
• Experience implementing or improving billing guidelines and controls.
• Knowledge of matter management or legal operations tools.
• Ability to work independently in a fast-paced, deadline-driven environment.

Work Environment

This role operates within a corporate legal department and involves regular interaction with internal stakeholders, including legal, finance, and procurement teams, as well as external law firms. Hybrid or remote work arrangements may be considered.

***Role can sit in Jacksonville, FL or Remote in the US.