Revenue Cycle Representative - Training, Operations, and Administrative Support (TOAST) - Patient Financial Services (PFS)

University of Iowa Health Care’s department of Patient Financial Services (PFS) is seeking a Revenue Cycle Representative (RCR), within the Training, Operations, and Administrative Support (TOAST) division, to support revenue cycle operations through a variety of financial, administrative, and customer service functions in a 100% onsite work environment. Serving as a key member of the PFS team, the RCR may collaborate with patients, payers, providers, and internal departments to facilitate accurate account management, timely reimbursement, and resolution of financial and insurance-related issues. The position applies established tools, technology, and processes to independently analyze and resolve account matters while demonstrating sound judgment, professionalism, integrity, and a commitment to UI Health Care's Service Excellence standards. Through these efforts, the RCR contributes to both the financial success of the organization and a positive patient financial experience.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.
• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities

• Perform a variety of revenue cycle, administrative, operational, and customer service functions in support of Patient Financial Services and organizational objectives.
• Research, analyze, and resolve inquiries, account issues, and operational concerns using established guidelines, resources, and sound judgment.
• Monitor, prioritize, and respond to communications, requests, and work assignments in a timely, accurate, and professional manner.
• Maintain accurate documentation, records, and system information in accordance with departmental, organizational, and regulatory standards.
• Utilize technology, reporting tools, and available resources to support daily operations, identify issues, and facilitate resolution.
• Collaborate with team members, leadership, and cross-functional partners to support efficient operations and a positive customer experience.
• Identify trends, barriers, and opportunities for process improvement and communicate recommendations to leadership.
• Participate in the development, maintenance, and enhancement of departmental workflows, procedures, reference materials, and operational processes.
• Support departmental initiatives, projects, and organizational priorities while demonstrating adaptability and flexibility in a changing work environment.
• Maintain established quality, productivity, service, and performance standards with a strong commitment to accuracy and attention to detail.
• Contribute to a culture of professionalism, integrity, accountability, and service excellence in all interactions.
• Adapt to evolving business needs, technologies, workflows, and operational priorities within the revenue cycle environment.
• Perform other duties and responsibilities as assigned in support of Patient Financial Services and revenue cycle operations.

Classification Title: Revenue Cycle Representative

Department: Patient Financial Services

Pay Grade: 2B

Schedule: Monday - Friday

Percent of Time: 100% (onsite)

Location: Hospital Support Services Building (HSSB) in Coralville, IA

Equipment

• The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies.

Education Required

• Bachelor’s degree or equivalent combination of education and relevant experience.

Required Qualifications

• Three or more years of experience in Patient Financial Services or revenue cycle operations.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders.
• Demonstrated ability to exercise sound judgment, problem solving, and critical thinking skills.
• Ability to manage multiple priorities and meet established deadlines in a challenging environment.
• Proficiency with computer software applications, i.e., Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated experience managing all aspects of mail operations, including receiving, sorting, processing, distributing, tracking, and shipping mail and packages. Knowledge of and ability to comply with applicable federal postal regulations, U.S. Postal Service (USPS) requirements, shipping carrier guidelines, and organizational policies governing the secure and confidential handling of mail and packages.
• Ability to work independently and collaboratively as part of team.
• Strong organizational skills with a high degree of accuracy and attention to detail.
• Demonstrated commitment to professionalism, integrity, and customer service excellence.
• Ability to work in a 100% onsite work environment.

Desirable Qualifications

• Knowledge of academic medical centers or large healthcare system operations. Demonstrated ability to maintain or improve established productivity and quality requirements. Familiarity with medical terminology.
• Knowledge of and ability to comply with applicable federal postal regulations, U.S. Postal Service (USPS) requirements, commercial shipping carrier guidelines, and organizational policies governing the secure, confidential, and accurate sorting, processing, distribution, tracking, and shipment of mail and packages.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Experience and knowledge of Patient Financial Services’ functions, systems, processes, and policies.
• Experience identifying workflow improvements and participating in operational or process improvement initiatives.

Application Process: To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at mailto:[email protected].

Applicant Resource Center: Need help applying or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours

• Monday 10:00 am – 4:00 p.m.
• Tuesday 10:00 am – 4:00 p.m.
• Wednesday 10:00 am – 4:00 p.m.
• Thursday 10:00 am – 4:00 p.m.
• Friday 10:00 am – 4:00 p.m.

Or by appointment - Contact at: mailto:[email protected] to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care

Additional Information

• Classification Title: Revenue Cycle Representative
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 2B

Contact Information

• Organization: Healthcare
• Contact Name: Veronica Valdez Clark
• Contact Email: [email protected]