Senior Production Support Engineer

Bloom Credit Senior Production Support Engineer YesterdaySaved Remote United States Senior level Senior levelFintech • Financial ServicesEstablishes and owns Bloom’s production support and incident response function. Responsibilities include implementing monitoring, supporting major incidents, coordinating responders and vendors, overseeing root cause analysis, tracking preventive actions, automating repetitive support tasks with Python or Bash, maintaining documentation, and measuring incident response effectiveness. The role also supports client-facing Operations teams with onboarding, offboarding, sandbox resets, and other technical support needs while partnering with product and engineering teams to reduce support overhead.Top Skills: BashDatadogPagerdutyPython