PROGRAM SPECIALIST-ASSOC TO SR (2265-Renewable & Emergent Tech)

GRADE LEVEL : 51 – 53

DEPARTMENT: Electrification and Energy Innovation Programs

STARTING SALARY: $62,200 to $108,176 annually. Salary is commensurate with experience.

Job Purpose

Under the general direction of the Manager of Beneficial Electrification, the Program Specialist – Electrification and Energy Innovation Programs will support the development and implementation of innovative customer programs that are helping shape the future of energy in our communities. This position is ideal for an energetic, curious, and highly motivated professional who enjoys learning, solving problems, collaborating with others, and contributing to meaningful projects that make a difference.

This is an excellent opportunity for someone who is eager to learn, take initiative, build new skills, and contribute to innovative projects that are shaping the future of the electric utility industry.

As a member of the Beneficial Electrification team, you will play an active role in expanding Transportation Electrification (TE), battery energy storage, and other innovative customer programs. You'll have the opportunity to work on projects from concept through implementation while collaborating with customers, local governments, businesses, schools, technology providers, and community organizations.

This role offers broad exposure to utility innovation. Responsibilities may include supporting customer rebate programs, coordinating EV charging projects, assisting with business case development, evaluating emerging technologies, participating in Requests for Proposals (RFPs), supporting regulatory filings, tracking program performance, and helping implement new customer programs.

The Program Specialist will also play a key role in customer engagement by coordinating EV education and outreach activities, including Ride & Drive events, community presentations, conferences, and stakeholder meetings. Working closely with Public Relations, Government Affairs, Key Accounts, and Customer Service, you will help increase awareness of company programs and improve the customer experience.

In addition, you will help manage program operations by reviewing rebate applications, tracking budgets and performance metrics, coordinating with contractors and vendors, processing purchase orders and invoices, preparing reports, and maintaining program documentation. You will also support the continued growth of innovative initiatives such as residential and commercial battery storage programs and other emerging energy technologies.

Success in this role requires strong organizational skills, intellectual curiosity, attention to detail, and the ability to collaborate effectively across departments and with external partners. Every day brings new opportunities to learn, solve problems, and contribute to projects that support a more resilient, sustainable, and customer-focused electric grid.

This position offers hands-on experience working with emerging energy technologies, customer programs, regulatory initiatives, strategic partnerships, and cross-functional teams, providing an excellent foundation for long-term career growth within the utility industry. If you're excited about innovative technologies, enjoy working with people, and want to build a career where your work has a visible impact on your community, we'd love to hear from you.

Education And/Or Special Training

Bachelor’s Degree in Business Administration, Marketing, Accounting, Finance, Engineering, Environmental Sciences, Economics, Political Science, Education, Communications, or other related degree or equivalent experience

Experience And Minimum Requirements

• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong customer service skills with the ability to communicate effectively with residential customers, commercial customers, community partners, contractors, and internal stakeholders.
• Demonstrated initiative, intellectual curiosity, and willingness to learn emerging energy technologies and utility programs.
• Ability to support the administration of customer programs, including reviewing applications, maintaining records, tracking budgets, and preparing reports.
• Ability to collect, organize, analyze, and present data to support program performance tracking and continuous improvement.
• Ability to develop and maintain positive working relationships with internal departments, local businesses, community organizations, educational institutions, contractors, and other external stakeholders.
• Ability to support customer outreach and education initiatives by coordinating events, reviewing marketing materials, and collaborating with Public Relations and other internal teams.
• Ability to research, benchmark, and summarize utility programs, emerging technologies, and industry best practices.
• Basic understanding of program management principles, including planning, coordination, budgeting, scheduling, and tracking project progress.
• Ability to follow established procurement and Supply Chain Management procedures, including supporting Requests for Proposals (RFPs), Master Service Agreements (MSAs), Statements of Work (SOWs), Purchase Orders, and invoice processing.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams.
• Strong analytical and problem-solving skills with attention to detail and the ability to identify opportunities for process improvements.
• Ability to maintain confidentiality and exercise sound judgment while handling sensitive information.

• Support the implementation, administration, and continuous improvement of Transportation Electrification (TE), battery energy storage, and other innovative customer programs.
• Review and process customer rebate applications, verify program eligibility, maintain accurate records, and ensure compliance with program requirements.
• Respond to customer inquiries regarding electric vehicle, battery storage, and other company programs through phone calls, emails, meetings, and community events.
• Coordinate customer outreach and education activities, including Ride & Drive events, community presentations, stakeholder meetings, conferences, and other promotional events.
• Collaborate with Public Relations, Government Affairs, Customer Service, Key Accounts, and external marketing partners to support customer outreach strategies, review marketing materials, and improve customer participation in company programs.
• Monitor program performance by tracking participation, budgets, rebates, invoices, and key performance metrics, and prepare reports for management and regulatory purposes.
• Assist with the development, implementation, and evaluation of new customer programs, pilot projects, and emerging technology initiatives.
• Research and benchmark utility programs, industry trends, and emerging technologies to support program improvements and future initiatives.
• Develop and maintain relationships with local businesses, municipalities, school districts, universities, community organizations, dealerships, contractors, and other stakeholders to support program implementation and customer participation.
• Assist with identifying commercial opportunities for electric vehicle charging infrastructure and coordinate preliminary site assessments with customers and contractors.
• Support procurement activities by assisting with Requests for Proposals (RFPs), contractor onboarding, Master Service Agreements (MSAs), Statements of Work (SOWs), Purchase Orders, and invoice processing in accordance with Company policies.
• Coordinate vendor activities, contractor communications, and consultant services supporting customer programs and special projects.
• Assist with preparing business cases, grant applications, regulatory filings, presentations, and other reports supporting electrification and energy innovation initiatives.
• Support ongoing initiatives including electric vehicle charging infrastructure, battery energy storage, vehicle-to-grid (V2G) pilots, electric mobility programs, and other emerging energy technologies.
• Identify opportunities to improve internal workflows, customer processes, and program administration to enhance efficiency and customer experience.
• Establish and maintain effective working relationships with customers, community partners, contractors, consultants, regulatory agencies, and internal departments.
• Occasionally work evenings or weekends to support community events, customer outreach activities, conferences, or other business needs.
• Maintain a valid driver's license and operate a motor vehicle in accordance with the Company's Driving Program Policy.
• Comply with all Company policies, procedures, safety requirements, Code of Ethics, and all applicable federal, state, and local laws and regulations.
• Perform other duties and special projects as assigned.