Commercial Support Representative

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 32 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.6bn in 2025. There are no limits to where you can take your career.

Job Summary

Provide Commercial expertise and support to specific customer local team.

Work to ensure the management and resolution of commercial issues on a day to day basis such as commercial change management, support local level bids and proposals.

Informs the Programme IPTs of contractual obligations and boundaries.

First point of escalation for customer purchase order or contractual issues internally and from customer.

Job Responsibilities

A Commercial Support Representative is functionally responsible for customer satisfaction, profit & loss and maintaining delivery, quality and inventory performance to program at or above site goals.

• Receive incoming customer orders/releases. Review existing orders, part numbers, revision levels, quantities, dates and etc. Validate proposed budgets and release work authorizations
• Receive all incoming requests for proposal. Coordinate all internal activity required to respond. Assist with pricing models.
• Assist in preparing compliant proposal packages for submission to the customer
• Create new customer orders and line items as required while ensuring compliance with contractual requirements in SAP
• Review, investigated, and resolved Accounts Receivable issues
• Contract administration, including coordination of changes with the customers,
• Process Non-Disclosure Agreements (NDAs), including new agreements and renewals
• Monitor and reported customer demand changes, communicating impacts to cross-functional teams
• Maintain and updated Change Board request and ensure accurate documentation, change control, and alignment across stakeholders.
• Perform other duties as assigned. Such as closing production orders, and assists other departments when necessary.

Job Qualifications

Required Qualifications:

• U.S. Citizen
• Minimum of High School Diploma; Preferred: Associate's degree in Business, Finance or related fields of study
• 1 year of professional experience in contracts administration

Preferred Qualifications

• Ability to read, analyze, interpret contracts, comparison of contracts to purchase orders and ability to recognize potential problem-areas.
• Demonstrated organizational skills, good customer relations skills, ability to multi task, and a demonstrated team player.
• Strong working knowledge of MS Office Suite (Word, Outlook, PowerPoint, Excel)
• High attention to detail an accuracy and structured way of working.
• Highly self-motivated and self-supportive.
• Proven experience with Customer Interface and Communication

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.