PMO – Legal Contracts & Operations

Role Purpose

We are seeking a highly organized and commercially minded PMO – Legal Contracts & Operations to oversee the end-to-end governance of legal contracts, operational projects, and cross-functional initiatives across an international business.

The successful candidate will act as the central coordination point between Legal, Commercial, Finance, Procurement, Sales, HR, and Operations, ensuring contracts are efficiently managed, approvals are obtained, obligations are tracked, and operational projects are delivered on time.

This is an ideal opportunity for someone with strong project management expertise, exceptional attention to detail, and experience managing complex contractual and operational workflows.

Key Responsibilities

Contract Governance

• Manage the full lifecycle of commercial and legal contracts.
• Coordinate contract creation, review, approval, execution, renewal, and termination.
• Maintain the central contract repository and document management system.
• Track contract milestones, renewals, notice periods, and key obligations.
• Monitor compliance with contractual commitments.
• Ensure version control and audit readiness of all documentation.
• Produce contract status reports and management dashboards.

Project Management Office (PMO)

• Coordinate strategic projects across Legal and Operations.
• Track project milestones, deliverables, dependencies, and risks.
• Facilitate governance meetings and steering committees.
• Maintain project plans and action trackers.
• Escalate issues and monitor resolution.
• Drive consistency in project management methodologies and reporting.

Operational Support

• Coordinate cross-functional initiatives involving Legal, Commercial, Procurement, Finance, and HR.
• Improve operational workflows and approval processes.
• Assist with implementation of new operational procedures.
• Support vendor onboarding and commercial documentation.
• Maintain operational policies and standard operating procedures.

Stakeholder Management

• Act as the liaison between internal departments and external legal advisers.
• Coordinate signatures and approvals from senior leadership.
• Support business units with contract-related queries.
• Ensure timely communication of project updates and contractual obligations.

Reporting & Governance

• Produce weekly and monthly PMO reports.
• Track KPIs relating to contract turnaround times and project delivery.
• Maintain governance documentation and decision logs.
• Support internal and external audit activities.
• Monitor risks and recommend mitigation actions.

Process Improvement

• Identify opportunities to automate contract and approval workflows.
• Implement best practices in document management.
• Improve governance and operational efficiency.
• Support digital transformation initiatives across Legal Operations.

Skills & Experience

Essential

• Bachelor's degree in Business, Law, Project Management, Operations, or a related field.
• 5–10 years' experience in PMO, Legal Operations, Commercial Operations, Contract Management, or Project Management.
• Experience managing high volumes of commercial contracts.
• Strong understanding of contract lifecycle management.
• Experience working with multiple stakeholders across international businesses.
• Excellent organizational and project management skills.
• Strong reporting and analytical capabilities.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Excellent written and verbal communication.

Desirable

• Telecommunications, technology, fintech, or multinational corporate experience.
• Experience with Contract Lifecycle Management (CLM) platforms.
• Knowledge of procurement and vendor management.
• Exposure to corporate governance and compliance.
• Project Management certification (PMP, PRINCE2, Agile, or equivalent).
• Experience with Microsoft Power BI, SharePoint, or Jira.

Key Competencies

• Outstanding organizational skills
• Attention to detail
• Project planning and execution
• Contract administration
• Commercial awareness
• Stakeholder management
• Problem-solving
• Process improvement mindset
• Excellent communication skills
• Ability to manage multiple priorities in a fast-paced environment

Key Performance Indicators (KPIs)

• Contract turnaround time
• Renewal and expiry management accuracy
• Project delivery against agreed timelines
• Governance compliance
• Audit readiness
• Stakeholder satisfaction
• Reduction in operational bottlenecks
• Process automation and efficiency improvements