Service Contract Billing Specialist

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

• Reads and interprets service contracts, work orders, service tickets, technician documentation, and related records to compile billing information. Prepares and submits customer invoices in accordance with contract terms, service level agreements (SLAs), preventative maintenance agreements, and time and material billing requirements. Utilizes internal systems, Excel, and customer portals to process billing activity. Meets or exceeds established KPI standards for the position.
• KPIs
• Process invoices for all orders at ready-for-billing status within department-established timelines
• Submit customer invoices within 24 hours of posting unless otherwise specified by customer requirements
• Reconcile assigned billing accounts monthly and document completion according to department procedures
• Reviews billing details and applies customer-specific contract terms to ensure accurate invoicing
• Processes service-related billing activity and works closely with service coordinators, technicians, and internal operations teams to ensure timely and accurate invoicing
• Communicates with service team members and internal stakeholders to obtain information required for billing and ensure timely completion of billing activities
• Monitors contract utilization and service activity to ensure billing aligns with customer service agreements and expectations
• Assists with reporting related to service contract performance, billing activity, and operational metrics
• Assists with special projects as necessary, other duties as assigned by management
  

• Associate's Degree preferred, or an equivalent combination of education and experience
• Minimum of one (1) year of billing, administrative, contract administration, service coordination, or related experience preferred
• Must pass pre-employment background check and drug screen

• Proficiency with Microsoft Office products, including Excel, Word, and Outlook
• Ability to learn and utilize company software, billing systems, and customer portals
• Ability to read and interpret contracts, service agreements, and billing requirements
• Strong organizational skills with excellent attention to detail
• Effective time management skills with the ability to manage multiple priorities and deadlines
• Strong verbal and written communication skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.