Contract Administrator

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

Job Summary

Working in a complex, evolving healthcare purchasing environment, the Contract Administrator will work closely with, and support the Contract Analysts, Corporate Accounts Managers, and the general Sales Team in providing the best experience to our internal and external customers. Contract Administrator must understand the overarching landscape and nuances in accounts to best coordinate and manage the operational requirements of the contracts and analytics team processes. Contract Administrator will be responsible for efficiently and accurately supporting a full range of sales contract lifecycle management processes that have a direct impact on our business continuity and growth.

Job Details/Responsibilities

1. . Draft, review and understand contract terms & conditions, and as appropriate revise contract to include business decision language and comments prior to Legal review.
2. Read and understand the terms and conditions of sales contracts to adjudicate accurate pricing, rebates, and fees deliverables.
3. Maintain membership database for assigned Group Purchasing Organizations (GPO) through timely Letter of Commitment (LOC) administration and processing and communicate data to internal users.
4. Assist in the investigation of pricing discrepancies and issues and determine the root cause for resolution and process improvement purposes. a. Review requests for rebills created by Contract Administrator.
5. For assigned region accounts, manage the following contractually required incentive rebate processes: a. Calculate and process Incentive Rebate reporting. b. Set up New Accounts for payment. c. Submit into ARIBA requests for GPO Administrative Fee and Incentive Rebate payment. d. Audit Incentive Rebates. e. Prepare monthly, quarterly, and annual supporting rebates reports.
6. Prepare monthly, quarterly, and annual sales reports (e.g., Business Review and Price Impact Reports) for assigned account contracts.
7. Provide assistance to manage Integrated Delivery Networks (IDN) and assist with Request for Information (RFI) and Request for Proposals (RFP).
8. Update contractual price list files on a timely basis.
9. Maintain customer master for the following contracting purposes: TMC is an Equal Opportunity Employer Page 2 a. IDN/GPO grouping/coding in SAP via Master Data Governance (MDG) or applicable input table using the Definitive Database tool. b. Set up and maintain Outpatient and Facility Contracts. c. Review and address New Account setup (GPO Affiliation confirmation)/ Account Change Emails.
10. Additional responsibilities: a. Oversee the Price Expiration process including ensuring all notifications are sent in a timely manner. Assist with follow up to the sales team. b. Review all CAPS price execution notification emails to ensure timely response. Responsible for executing all non-contract pricing to ensure upload into SAP. c. Monitor and act on emails in the TIS Contracts email box, triaging to the appropriate team members, as necessary. d. Monitor pricing accuracy in pricing system and ERP system via the System Price Comparison report process. e. Weekly download of the active account list on shared drive. f. Develop and maintain assigned departmental SOPs and Work Instructions. g. Assigned region periodic price audits for accuracy. h. SharePoint intranet maintenance as requested.
11. Continually evaluate relevant internal processes, procedures and systems and propose recommended improvements to management.
12. Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals.
13. Perform other job-related duties as assigned.

Working Conditions/Physical Requirements

This position exists in an office environment. Approximately 10% overnight travel is required.

Knowledge, Skills and Abilities (KSA)

• Ability to quickly learn Terumo’s products, procedures and systems.
• Strong written, verbal, and interpersonal skills.
• Well organized, skilled at time management, and able to manage multiple priorities and deadlines while working under minimal supervision in a fast paced, deadline driven environment.
• Computer skills including Microsoft Office and ability to run recurring and ad-hoc reports. Learning proficiency in MS Word including track changes and doc compare is required.
• Analytical and critical thinking skills.
• Maintain confidentiality.
• Detail orientated and thorough.
• Self-starter and able to work independently as well as part of a team.
• Strong level of ownership and drive for meeting and exceeding expectations.
• Ability to build strong relationships with internal and field-based associates.

Qualifications/ Background Experiences

• Bachelor’s degree, preferably in business or finance, and a minimum of 2 years of contract administration experience required, or equivalent combination of education and experience.
• Working knowledge of medical device or pharmaceutical industry contracting, including knowledge of standard business practices is required.
• Experience with a contracting ERP system (e.g., JD Edwards, SAP, etc.) strongly preferred.
• High level of proficiency in Microsoft Excel and Microsoft Word a must.

Employee Value Proposition:

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what’s next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, sustainable solutions for patients. The salary range is $51,160 - $68,000 based on experience plus a 5% target bonus.

Join us, and help shape wherever we go next!

Advancing healthcare with heart