Senior IT Support Engineer

Airwallex Senior IT Support Engineer 7 Hours AgoSaved Hybrid San Francisco, CA, USA 120K-180K Annually Senior level 120K-180K Annually Senior levelArtificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AIProvide on-site and remote IT support for employees across macOS, Windows, hardware, software, networking, meeting-room AV, and collaboration tools. Manage new-hire onboarding, application administration, service requests, documentation, ticket triage, and issue resolution. The role requires regular in-office work Monday through Thursday, strong customer service, troubleshooting, communication, and prioritization skills, with occasional flexibility for events, hardware changes, and office moves.Top Skills: Audio-Visual (Av) SystemsConfluenceDnsGoogle ChromeGoogle WorkspaceJIRAMacbookmacOSMobile Device Management (Mdm)Office NetworksOktaSlackWi-FiWindowsZoom