Operations Associate

Operations Associate

Company Description

Tender Gifts Birth & Wellness Center is a growing, midwife-owned organization with locations in Fort Collins and Grand Junction, Colorado. We provide birth center care, home birth services, primary care, ultrasound services, wellness care, and education while remaining committed to exceptional client experiences and sustainable organizational growth.

Role Description

This is a full-time, on-site position based in either Fort Collins or Grand Junction, Colorado, with responsibility for operations across both locations. Approximately 20% travel between locations is expected.

The Operations Associate is responsible for overseeing and coordinating key business operations across the organization. This role serves as a strategic partner to leadership, ensuring systems, processes, resources, and administrative functions support organizational goals, operational efficiency, and profitability.

We are seeking a highly motivated, solutions-oriented individual who can identify opportunities for improvement, solve problems, and drive projects to completion with minimal supervision. The ideal candidate is comfortable balancing day-to-day operational oversight with long-term organizational growth and improvement.

Responsibilities

Oversee day-to-day business operations across multiple locations

Monitor financial performance, profitability, and operational metrics

Oversee budgeting, reporting, and business systems

Coordinate accounts payable, accounts receivable, payroll, and financial reporting

Oversee billing systems, audits, and revenue cycle processes

Coordinate vendors, contracts, insurance renewals, technology, and facility needs

Develop and improve systems, workflows, and standard operating procedures

Ensure accountability and follow-through across administrative functions

Lead operational projects and organizational initiatives

Identify inefficiencies and implement solutions

Work closely with leadership to support organizational growth and expansion

Qualifications

Strong business, operations, administrative, or practice management experience

Financial literacy and understanding of business performance metrics

Excellent organizational, problem-solving, and decision-making skills

Ability to manage multiple projects and priorities simultaneously

Strong communication and leadership abilities

Ability to work independently and take ownership of outcomes

QuickBooks Online experience required

Healthcare administration, medical billing, or practice management experience preferred

Associate’s or Bachelor’s degree in Business, Healthcare Administration, Accounting, Finance, or related field preferred

What We’re Looking For

Someone who sees what needs to be done and takes action.

The ideal candidate is self-motivated, accountable, resourceful, and capable of driving results without constant direction. They are comfortable making decisions, solving problems, improving systems, and creating organizational structure in a growing company.

Most importantly, they take ownership of outcomes, think proactively, and consistently look for ways to improve the organization. They are committed to excellence, follow through on commitments, and contribute meaningfully to the long-term success and growth of the company.

Compensation

Starting salary: $57,784 annually

Eligible for performance-based bonus opportunities tied to mutually agreed-upon operational and organizational metrics

Compensation review after 6 months with opportunity for advancement based on performance

Location

Fort Collins, CO or Grand Junction, CO

Approximately 20% travel between locations required