Contracts Coordinator & SLA Management Specialist

Contracts Coordinator & SLA Management Specialist (Attica)

The world of energy is constantly growing and evolving! At PPC (Public Power Corporation), we are looking for people with enthusiasm, knowledge, and positive energy, who want to take their careers one step further. With a team spirit, trust, and empathy, we strive to create a work environment with equal opportunities and respect for everyone, without discrimination.

If you are interested in your personal and professional development in an environment with a pleasant atmosphere and favorable benefits, we invite you to submit your application today. Your future is here!

Find your place in the world of energy. Apply now!

Responsibilities:

• Coordinates and monitors the framework of contracts and partnerships related to field services
• Monitors Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and contractual obligations of partners and service providers
• Collaborates with Procurement, Legal and Operations teams to develop, review and optimize collaboration contracts
• Develops governance, monitoring and reporting mechanisms to evaluate partner performance
• Coordinates corrective actions, escalations and performance improvement plans where required
• Ensures that partners operate in accordance with PPC's quality, customer experience and compliance standards
• Supports the development of new services and new partner categories through appropriate contractual frameworks
• Participates in the development of scorecards, provider evaluation frameworks and governance dashboards

Requirements:

• Bachelor’s degree from a University or College or Technological Educational Institute or Vocational Training Institute
• At least five (5) years of relevant experience in Contract Management or Vendor Management, involving the management of partners or service delivery networks and/or experience in monitoring and managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs)
• Knowledge of reporting tools will be considered an additional qualification
• Good knowledge of the English language
• Knowledge of Microsoft Office programs (Excel, Word, PowerPoint) and Internet
• Availability in case of emergency (upon phone contact)
• Availability for urgent geographical relocations

Competencies:

• Accountability and result orientation
• Problem-solving and decision-making
• Influence
• Customer orientation
• Business understanding
• Change management

Benefits:

• Inclusive working environment
• Continuous training and participation in development activities
• Group health and life insurance program
• Reduced electricity consumption invoice