Ocean Import

Who we are

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

Our global business operations and annual turnover amounting to EUR 8.2 billion. 41,000 employees work at 1,330 business sites in more than 70 countriesand develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

Key Responsibilities

• Coordinate ocean import shipments, including FCL, LCL, and consolidation cargo.
• Act as a primary contact for customer inquiries and shipment updates.
• Liaise with overseas offices, carriers, vendors, and internal departments to ensure smooth shipment execution.
• Prepare, review, and manage shipping and import-related documentation.
• Issue and verify documents such as Arrival Notices and Delivery Orders.
• Maintain accurate shipment and customer data in the Transport Management System (TMS).
• Support invoicing, shipment closing, and operational reporting activities.
• Monitor shipment progress and proactively resolve operational issues.
• Identify customer needs and provide appropriate logistics solutions.
• Ensure compliance with company procedures and applicable regulations.

Qualifications

Required

• Diploma, Vocational School Certificate, or Bachelor's Degree.
• Minimum 1 year of professional working experience.
• Good communication and coordination skills.
• Basic English communication skills, including email correspondence.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong attention to detail and willingness to learn.

Preferred

• Experience in freight forwarding, logistics, shipping, import/export, customer service, or administrative operations.
• Experience in customer-facing or coordination roles.
• Knowledge of import documentation and international trade.
• Experience using logistics systems such as CargoWise or other TMS platforms.
• Business-level English proficiency.

Key Competencies

• Customer-focused mindset
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Problem-solving ability
• Teamwork and collaboration
• Time management and multitasking skills
• Proactive attitude and willingness to learn
• Interest in international logistics and supply chain operations