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Inspira Financial Builtin · Indexed 2026-08-19

Retirement & Wealth - Quality Specialist (Remote)

In- or Remote, Oregon, United States Remote

Builtin
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Indexed description

Inspira Financial Retirement & Wealth - Quality Specialist (Remote) 10 Hours AgoSaved In-Office or Remote Chicago, IL, USA 22-27 Hourly Junior 22-27 Hourly JuniorFintechManage call center workforce forecasts, staffing schedules, schedule adherence, reporting, and quality audits. Analyze call volume, employee performance, and client inquiry trends; provide recommendations to improve productivity and service levels. Support agent training, policy and portal updates, omni-channel routing, process improvements, compliance reviews, and special projects while collaborating with supervisors and managers.Top Skills: Call Management ToolsExcelMicrosoft OutlookMicrosoft WordOmni-Channel Routing SystemsWorkforce Management Software

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