Senior Customer Service Representative

Optum Senior Customer Service Representative 4 Hours AgoSaved In-Office Los Angeles, CA, USA 18-32 Hourly Senior level 18-32 Hourly Senior levelArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsProvides remote customer service for healthcare providers, health plans, and IPAs. Resolves concerns involving claims, authorizations, and IPA functionality; interprets contracts; documents issues; coordinates follow-up; and communicates timely resolutions. The role also supports surveys, quality and call-volume standards, occasional staff training, and empathetic interactions. Full-time availability for assigned eight-hour shifts, occasional overtime, California residency, HIPAA confidentiality, and secure remote work are required.Top Skills: Customer Service Tracking DatabaseWindows