Operations Analyst, Mainframe

CDW Operations Analyst, Mainframe 11 Hours AgoSaved Hybrid Vernon Hills, IL, USA 27-39 Hourly Entry level 27-39 Hourly Entry levelInformation TechnologyPerforms technical operations and monitoring for managed-services customers using mainframe and monitoring technologies. Provides tier-1 support, investigates alerts, documents incidents, manages tickets, escalates issues, analyzes service trends, improves support processes, and collaborates with customers, vendors, and internal teams. Requires rotating shifts, including weekends, holidays, and overtime, in a 24/7 operations environment.Top Skills: AutomateHeatIbm System ZMS OfficeNimsoft Unified ManagementRemedySciencelogicService Desk ExpressServicenow