Port Agency Operator

As a Port Agency Operator at Waypoint Port Services Korea Limited, you will be responsible for ensuring the seamless, efficient, and high-quality delivery of port agency and husbandry services through contracted sub-agents. The role is critical in safeguarding the interests of vessel owners, operators, masters, and crew, while optimizing turnaround time, cost control, and service quality during each port call.

Key Responsibilities

• Pre-plan vessel arrivals and all activities required for each port call
• Assign vessels to contracted sub-agents and confirm readiness prior to arrival
• Ensure all pre-arrival arrangements are completed accurately and on time
• Supervise port and husbandry activities during the vessel’s stay to ensure smooth execution
• Monitor and record all services performed to ensure accurate final disbursement accounting
• Oversee and support effective communication between sub-agents and vessel principals
• Provide operational support and coordination to sub-agents as required
• Follow up on statements of account, disbursements, and outstanding funds related to assigned vessels
• Drive consistent service quality and performance from sub-agents
• Build and maintain strong, professional relationships with sub-agents
• Identify opportunities for operational improvement and increased revenue generation
• Prepare regular activity updates reflecting vessel movements and operational performance

Qualifications & Experience

• Fluency in English and the local language, both written and spoken
• Minimum of 2-3 years of relevant experience in the shipping, port agency, or maritime services industry is preferred
• Valid driving license and clean police conduct record
• Availability to work outside standard office hours when operationally required

Skills & Competencies

• Strong operational coordination and organizational skills
• Excellent interpersonal and customer relationship management abilities
• Clear, confident, and effective communication across multiple stakeholders
• Ability to multitask, prioritize, and perform under pressure
• High attention to detail with a strong sense of accountability
• Proactive, reliable, and results-oriented mindset
• Ability to work independently and take initiative
• Professional, disciplined, and service-driven approach