Manager, Client Solutions (2026-8044)

The Manager, Client Solutions has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and identify potential opportunities for all CareTria / Knipper Health Pharmacy Programs to provide additional solutions to client needs. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships. KEY RESPONSIBILITIES: - Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis. Ensures effective and timely internal and external communication within the account. - Develop & design solutions for customer projects based on requirements & industry standards. - Supervise business books and ensure perpetual client service and revenue growth. - Establish a deep familiarity with each clients’ strategic priorities, expectations, and challenges. - Develop and deliver presentations to existing customers to expand current business based on observations and customer objectives. - Partner cross-functionally to facilitate continuous improvement and/or to identify new services. - Establish regular touchpoints with clients to monitor client engagement. - Oversee client satisfaction process and take corrective action when weaknesses are identified. - Provide recommendations to continuously leverage technology for increased client value - As the escalation point of contact, document issues and work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction. - Responsible for maintaining, updating, and understanding all client to company interactions. - Monitor performance of all assigned accounts and facilitate timely intervention when appropriate. - Safeguard against revenue leakage while seeking and maximizing growth opportunities - Monitor and provide updates on items impacting program financial health - Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client. - Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources. - Responsible for the development of QBR slides for assigned accounts. - Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client. The above duties are meant to be representative of the position and not all-inclusive. MINIMUM JOB REQUIREMENTS: - Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required. - Business Experience: 5 years + management experience with related industry experience. - Proven history of sales/ revenue generation. Pharmaceutical life cycle experience strongly KNOWLEDGE, SKILLS & ABILITIES: - Strong passion for problem solving and customer service. - Strong management and organizational skills - Demonstrated track record in achieving results. - Behavior consistent with CHART values - Keen ability to develop solutions to satisfy both the customers and company’s needs. - Strong strategic and analytical abilities - Approaches challenges with a “can do” attitude. - Is a champion for the customer - Gains satisfaction from fixing problems and delighting customers. - A creative thinker that considers problems and opportunities from multiple angles - Strong written and verbal communication skills - Strong attention to detail - Ability to travel to client locations (ground and air transportation). - Ability to travel to and attend work industry sponsored trade shows both regional & national. - Advanced computer skills; Word, Excel, PowerPoint and Visio PHYSICAL DEMANDS: - Business travel may be required - Extensive manual dexterity (keyboarding, mouse, phone) - Use of phone for communication - Sit for prolonged periods of time - Occasionally stoop, kneel, and crouch Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base pay range for this position is $80,000–$110,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer.

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