Mortgage Loan Boarding Specialist

Role: The Mortgage Loan Boarding Specialist supports the 7 Servicing mission by ensuring newly originated and transferred mortgage loans are accurately set up in the servicing system. This role plays a critical part in providing a smooth experience for our members by making sure loan information is complete, accurate, and ready for ongoing servicing. Essential Functions and Responsibilities: - Reviews mortgage loan documents and data for accuracy, completeness, and consistency prior to boarding. - Sets up newly originated and transferred mortgage loans on the servicing platform in accordance with credit union policies and investor requirements. - Verifies key loan details including: loan terms, interest rate, and payment information, member/borrower information, escrow setup for taxes and insurance, and investor and product type. - Compares boarded loan data to source documents and resolve discrepancies in a timely manner. - Works collaboratively with mortgage origination, closing, accounting, and servicing teams to resolve issues. - Assists with post-boarding quality control reviews to ensure ongoing data integrity. - Understands Home Equity Lines of Credit (HELOCs) products and supports HELOC loan boarding and validation. - Supports compliance with applicable regulations, investor guidelines, and internal procedures. - Maintains clear and organized documentation of work performed. - Performs other job-related duties as assigned. Experience: - Minimum 1 year of mortgage industry or related experience (such as consumer or commercial lending). Required - Experience boarding mortgage and/or HELOC loans into a mortgage servicing platform. Required - Strong understanding of mortgage servicing data structures, loan boarding processes, and servicing system field relationships. Required - Experience analyzing loan and servicing data, identifying discrepancies or exceptions, researching root causes, and following issues through resolution. Required - Experience with ICE MSP servicing platform. Preferred - Experience performing loan data mapping between servicing systems during loan conversions or portfolio acquisitions. Preferred - Experience interpreting data layouts, file specifications, and mapping documentation. Preferred - Familiarity with conventional and government loan products (FHA, VA, USDA). Preferred Education: - High School Diploma or GED Required - Bachelors Degree Preferred Other Skills Required: - Member-focused mindset with a commitment to service excellence. - Strong organizational and time-management skills. - Ability to work collaboratively in a team-oriented environment. - Strong written and verbal communication skills.

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