Customer Experience Specialist- Payroll

HiBob Customer Experience Specialist- Payroll 7 Hours AgoSaved Remote or Hybrid United States 85K-115K Annually Mid level 85K-115K Annually Mid levelHR Tech • Information Technology • Professional Services • Sales • SoftwareProvides first-line payroll and benefits support to SaaS customers, troubleshooting complex issues involving tax filings, reconciliations, legislation, benefits, and system behavior. Investigates and escalates cases, communicates resolutions, maintains support content, educates customers on platform adoption, supports payroll operations, runs managed-service payrolls, and meets individual and team KPIs while ensuring compliance.Top Skills: APIsAsanaHrisIntegrationsSaaSSlackZendesk