Senior Lead, ServiceNow ITOM

Take-Two Interactive Software Senior Lead, ServiceNow ITOM 6 Hours AgoSaved Hybrid Austin, TX, USA Senior level Senior levelGaming • Information Technology • Mobile • SoftwareLead the implementation and governance of ServiceNow ITOM, CMDB, CSDM, Discovery, and Service Mapping. Configure integrations, MID servers, patterns, APIs, and automation while maintaining CMDB health, data quality, normalization, and reconciliation. Drive AI and agentic workflow adoption for alert analysis, remediation, and anomaly detection. Partner with infrastructure and business stakeholders to establish standards and deliver scalable, self-healing IT operations.Top Skills: Agentic WorkflowsAi/MlAWSAzureBusiness RulesCmdbContainersCsdmFlow DesignerGCPGenaiGlideajaxGliderecordHypervisorsInfrastructure As CodeIntegrationhubItamItilItsmJavaScriptMid ServerPowershellScripted Rest ApisService Graph ConnectorsService MappingServicenowServicenow DiscoveryServicenow ItomSoap ApisVirtualizationVr