Import Customer Service- Ocean Freight Forwarding

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Role Overview

We are now looking for an Import Customer Services Coordinator to join us on a full-time, permanent basis at our Rainham site (RM13 8EU). Your core hours of work will be Monday - Friday, 8:30am - 5:30pm.

Key Responsibilities

• Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
• Provide transactional service supports such as Customs clearance and arranging haulage
• Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
• Communicate and escalate to team members and management wherever necessary
• Ensure total accuracy of all information and high standards of operational service are met at all times
• FCL and LCL consolidation

What You Will Bring To The Role

• Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
• Excellent customer service skills with a proactive and flexible approach
• Strong administration skills with high attention to detail
• The ability to prioritise tasks and work efficiently under pressure
• Basic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirable

What We Offer

• Salary of £31,000 - £36,000 per annum DOE
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave subject to management approval
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Health Cash Plan

Why Join Us?

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.

Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow.