Digital Customer Success Manager
Indexed description
ServiceNow Digital Customer Success Manager Reposted 57 Minutes AgoSaved Remote or Hybrid Mountain View, CA, USA 116K-192K Annually Senior level 116K-192K Annually Senior levelArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationDesign and operate a scaled, digital-first customer engagement program for Mid-Market accounts. Own the customer journey from onboarding through renewal, build lifecycle plays and automated interventions to drive adoption and Gross Revenue Retention, monitor metrics and dashboards, translate signals into actions, and partner with Product, Marketing, and CSMs to escalate accounts requiring human touch.Top Skills: AIAutomationCrm SystemsCustomer Success PlatformsDashboards/Reporting ToolsMarketing Automation ToolsServicenow
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