Senior Customer Support Lead

TransUnion Senior Customer Support Lead Reposted 12 Hours AgoSaved Hybrid 2 Locations 83K-120K Annually Senior level 83K-120K Annually Senior levelBig Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data AnalyticsLead a 24x7 service desk team to meet SLAs/KPIs, manage real-time call and ticket operations, run performance management, ensure staffing and shift coverage, participate in on-call rotation, drive ITSM/Salesforce improvements, enforce security/compliance, and coordinate cross-functional escalations to maintain service availability and customer satisfaction.Top Skills: Call ManagementItilItsmKnowledge Article ManagementRemedySalesforceTicket Management