Order Management Specialist

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.

As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.

Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.

We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.

Join D-Fend Solutions and help make the world a safer place.

Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.

D-Fend Solutions is a leader in the counter-drone industry, delivering innovative and cutting-edge products worldwide. We are looking for an experienced Order Management specialist to support the growing demand, and supply chain synchronization for our complex hardware portfolio.

Key Responsibilities:

• Fulfillment and coordination: Act as a liaison between sales, customer success, planning and Logistics departments to ensure on time and accurate fulfillment
• Monitor the fulfillment pipeline and maintain commit dates from OPS side
• Record maintenance: Maintain accurate and organized records of all orders, shipments, and transactions. This includes managing shipping paperwork and creating invoices
• Communicate order status updates to customer success team and resolve any issues or discrepancies that arise, such as problems with deliveries or returns. Handle any inquiries regarding orders
• Daily coordination with 3PLs to ensure readiness for shipments
• Reporting: Generate and prepare order-related reports for management review
• Process improvement: Assist in identifying and implementing improvements to the order processing and fulfillment procedures.

Qualifications and Skills:

• Education: B.Sc. in Industrial Engineering and Management, (or equivalent practical experience)
• Experience:
• 5+ years of experience in Order fulfillment, Planning, Logistics and S&OP within global high-tech companies is required
• Proven experience in a fast-growing, multidisciplinary (Hardware and Software) company with multiple turnkey manufacturers
  
• Technical Skills:
• Proficiency with ERP systems (e.g., NetSuite, SAP, Priority)
• Exceptional Excel and data management skills
  
• Soft Skills:
• Exceptional communication, interpersonal relations, and out of the box thinking, capable of influencing stakeholders at all levels

• Detail-oriented with strong organizational and multitasking abilities
• Demonstrated ability to thrive in a very fast-paced, ambiguous, and rapidly changing environment & effectively prioritize multiple tasks
• Fluent in English

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.