Air and Ocean Export Specialist

Hourly Pay Range: $28.00 - $32.00 (may vary by experience)

Shift: Monday - Friday

Location: 1333 Mt. Prospect Rd., Des Plaines, IL 60018

Summary: Assist with processing, or processes Inbound or Outbound shipments supporting our Ocean Export division. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.

The description below is a broad job description that describes the nature of Import, Export and Breakbulk positions, which overall are similar in providing service to customer accounts, shipments, and regulatory compliance. It also outlines the level of positions to advance.

Typical Responsibilities:

• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.
• Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.
• Receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods.
• Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.
• Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
• Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
• Review and monitor all rejections, requests for information and other correspondence.
• Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
• Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.
• Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.
• Perform Import/Export Specialist IV responsibilities, when needed.

Requirements:

• All roles require various levels of understanding for their internal processes, best practices, customer service, laws, rules, and regulations, and related areas. Based on area of assignment roles may have:
• Air and Ocean Import/Export: greater involvement with the quote, sales leads, and customer on-boarding process
• Ocean: chassis and container returns
• Gateway: Booking, monitoring and transferring of loads
• Brokerage: Processing and filing of regulatory documents
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications. Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment
• Ability to write reports, business correspondence, and procedure manuals. Monitoring overall processes, information and operations.
• Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements. Gather and analyze documents skillfully. Balance team and individual responsibilities, exhibit objectivity and openness to others’ views.
• CargoWise system experience a plus.

Minimum:

• High School Diploma or GED.
• Greater than 6 years of related experience.
• Professional certification may be required in some areas.

Preferred:

• Bachelor’s Degree in Transportation, Logistics or Supply Chain Management

Internal Title: Import/Export Specialist IV - Des Plaines, IL