Customs Broker

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position:

To coordinate the clearance of freight documentation through the relevant customs authorities. Working with our customers to guide and advise on customs regulation requirements both in the origin and destination countries.

**Shift patterns may apply for this role**

Major Duties and Responsibilities:

• Coordinate the process customs clearance documentation for our customer base
• Deal with the customs authority on a daily basis.
• Deliver an excellent customer service to all customers.
• Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
• Assist in the review of all policies, procedures and controls put in place.
• Ensure the relevant regulations are in place for all customers/business.
• Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement of compliance and installs control.
• Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout the region and exchange best practices.
• Work on assigned key account customers to ensure their needs are met
• Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required
• Ensure Duty/VAT is processed correctly & collected as required
• Ensure any queries/refunds are followed up and resolved immediately
• Review, update & Retain all DLSOP’s. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost saving solutions & options.
• Complete daily, weekly audits on the all enteries
• Ensure you keep up to date on the latest Customs Regulations updates & changes.
• Develop and issue the training of new staff within the dept. Update all current staff with changes & updates.

Qualifications

Experience and Education:

• 1 - 2 years experience within the Customs brokerage Industry or relevant education essential
• Excellent knowledge of Irish customs procedures & systems
• Effective interpersonal skills.
• Ability to relate to customers and internal employees at all levels
• Previous experience with Word, Excel, Windows, Email, various PC based software