Customer Care Specalist

GENERAL SUMMARY:

Customer Care's role is to provide excellent customer service and logistical support for our program

customers.

ESSENTIAL JOB FUNCTIONS:

Tasks listed are not meant to be all-encompassing:

• Run Load for Restock program replenishments
• Pick, pack, and deliver material to customers
• Accurately fill orders from shelf inventory or daily receipts
• Put material away in customer facilities (crib, POU, vending machines)
• Perform inventory counts; identify, and record discrepancies in both customer and warehouse facilities
• Work with Team Leaders and Customer Service to investigate and resolve inventory discrepancies
• Follow up on quotes, orders, test tools, and requests for information and expedited deliveries, etc
• Facilitate and complete return processes
• Facilitate regrinds or repairs
• Ensure all inventory stocking requirements are documented in appropriate databases (BC, i3, or

vending software)

• Work with customers to follow Add-Change-Delete processes
• Ensure all items are barcoded/labeled
• Report shipment discrepancies and quality events to mangers or Customer Service
• Maintain clean and safe work environments in and around Shively equipment within customer sites
• Document and report all Continuous Improvement activities in CRM
• Ensure all metrics and Key Performance Indicators are met according to the customers' Scope of Work
• Report near misses and incidents and cooperate with investigations
• Demonstrate and exemplify the Shively Bros. Inc. Core Values
• Perform other duties as assigned

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good written and oral communication skills
• Ability to work with little to no supervision
• Good interpersonal skills
• Knowledge of MS Office (Word, Excel)
• Ability to use ERP software
• Ability to multitask
• Valid driver's license and ability to drive at least 4 hours at a time
• Ability to obtain CDL (if required) and make deliveries

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting and looking at a computer
• Ability to work while standing or walking for entire shifts except for scheduled breaks
• Must be able to access, navigate, and work within a manufacturing facility that may or may not be

temperature controlled

• Ability to lift up to 35 pounds unassisted repeatedly throughout shifts

Benefits

Medical Insurance, Dental Insurance, Vision Insurance, and PTO