LCL Operations Agent

LCL Operations Agent – Nordic LCL

About Us

At Maersk, we are transforming the logistics industry through innovation, technology, and a relentless focus on customer experience.

As part of the Nordic LCL team, you will play a critical role in ensuring the smooth movement of cargo across global supply chains. You will work in a dynamic international environment, collaborating with customers, vendors, product teams, and internal stakeholders to deliver best-in-class operational execution.

We are looking for a detail-oriented and proactive Operations Agent who thrives in a fast-paced environment and takes ownership of both operational and financial performance.

The Opportunity

As an LCL Operations Agent, you will be responsible for coordinating export and import shipments from booking creation to final delivery. You will ensure operational excellence, maintain high service levels, proactively manage exceptions, and secure accurate financial execution throughout the shipment lifecycle.

Success in this role requires strong attention to detail, a proactive mindset, and the ability to identify and solve issues before they impact customers or operational performance.

Key Responsibilities

Operational Excellence

• Manage end-to-end LCL export and import shipments in accordance with Maersk operating procedures and customer requirements.
• Coordinate booking execution, documentation, cargo movements, customs-related activities, and milestone updates.
• Ensure all operational processes, SOPs, KPIs, and compliance requirements are followed consistently.
• Monitor shipment progress and proactively resolve delays, discrepancies, and operational exceptions.
• Maintain accurate and timely updates in CargoWise and other operational systems.
• Ensure timely communication with customers, vendors, destinations, and internal stakeholders.

Customer Experience

• Deliver a high level of customer service by understanding customer needs and managing expectations.
• Take ownership of service issues and ensure swift resolution of operational challenges.
• Identify improvement opportunities that enhance customer experience and operational efficiency.
• Support customer onboarding and guide customers on Maersk operational processes and digital solutions.

Financial Ownership & Cost Control

• Validate operational costs, vendor charges, and additional expenses related to shipments.
• Ensure all revenue and cost entries are accurately reflected in operational systems.
• Support profitability by identifying cost discrepancies, preventing revenue leakage, and challenging unnecessary costs.
• Follow up on missing charges, invoice discrepancies, and accrual-related activities.
• Maintain strong financial discipline and contribute to accurate shipment profitability.

Continuous Improvement

• Identify opportunities to simplify processes and improve operational performance.
• Challenge existing ways of working and contribute ideas that enhance efficiency and service delivery.
• Share best practices and knowledge with colleagues across the Nordic LCL network.
• Support implementation of new processes, systems, and operational standards.

What We're Looking For

Required Skills & Experience

• Experience within freight forwarding, logistics, shipping, or supply chain operations.
• Understanding of international transportation, import/export processes, and shipping documentation.
• Strong analytical and problem-solving capabilities.
• Excellent attention to detail and ability to work with operational and financial data.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Fluent in English, both written and spoken.

Preferred Qualifications

• Experience working with LCL freight operations.
• Familiarity with CargoWise (CW1).
• Knowledge of customs procedures, trade compliance, Incoterms, and international logistics processes.
• Experience with financial controls, cost management, or operational profitability management.

Who You Are

We are looking for someone who:

• Has a strong eye for detail and maintains high standards of accuracy.
• Takes ownership and follows tasks through to completion.
• Is proactive and acts before issues become problems.
• Enjoys working with both operational processes and financial performance.
• Is structured, organized, and able to manage competing priorities.
• Collaborates effectively across teams and functions.
• Continuously looks for smarter and more efficient ways of working.
• Brings a positive, customer-focused mindset to daily work.

Why Join Maersk?

• Be part of a global leader in integrated logistics.
• Work in an international and diverse environment.
• Access continuous learning and development opportunities.
• Influence customer experience and operational excellence across the Nordic market.
• Join a team that values collaboration, ownership, and continuous improvement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].