Onsite Representative

You are responsible in facilitating the pickup and delivery of cargoes. Coordinates with customers/representatives, Operations, CIC, Pier coordinators for the timely pick-up and delivery of cargoes. You are also responsible in maintaining technical efficiency of all our equipment and implementation of on-site operational processes ensuring service quality to customer during pick-ups and deliveries of cargoes. They are responsible in maintaining standard operating conditions of equipment; provides technical and operational support as required by our internal and external customers; facilitates stuffing and stripping of cargoes, equipment inspections, repairs and maintenance. You are to handle the processing and collation of pertinent shipping documents which includes permits, billing attachments, and PODs.

What You’ll Do

• Conducts inspection (PTI) of equipment prior pickup/delivery. Performs onsite maintenance, troubleshooting, minor repairs, and sanitation to ensure the container is working properly and ready for use – KPI
• Coordinates with customer/warehouse for the time and sequence of loading and unloading of cargoes - 100% Compliance to SLA
• Facilitates loading and unloading of cargoes, ensures compliance to stowage, loading sequence, and container capacity - 100% Compliance to SLA
• Conducts product check in terms of product temperature, quantity, and quality of packaging - 100% Compliance to SLA
• Performs checkering activities to ensure completeness of cargoes picked-up and delivered - 100% Compliance to SLA
• Coordinates with truckers for the timely positioning of containers in the warehouses – KPI
• Prepares shipping documents and collates all required shipping permits, billing attachments, and PODs – KPI
• Coordinates with Ops dispatch, truckers, and Pier Coordinators for the timely movement of containers for vessel loading / unloading – KPI
• Serves as on-board vessel escort
• Checks compliance of handling personnel/truckers to depot rules and regulations - 100% Compliance to SLA
• Manages incidents of cargo or property damages, accidents inside customer premises. Prepares incident report and supporting documents - 100% Compliance to SLA
• Handles liquidation and clearing of billing documents and PODs - 100% Compliance to SLA
• Ensures on-time submission of shipping docs and PODs to Ops and Documentation Team – KPI
• Coordinates with port operator and shipping lines operations for the timely loading and unloading of containers – KPI
• Monitors container inside the port prior vessel loading/prior withdrawal – KPI
• Coordinates with CIC and shipping lines for the timely acceptance and withdrawal of containers
• Handles payment of port-related charges prior acceptance and releasing of containers
• Reports the time and motion of all pick-ups and deliveries
• Reports the actual containers loaded and unloaded to and from the vessel

Educational Background

• Bachelor's Degree
• Engineering / Vocational Ref and Aircon Tech (Transport Refrigeration)

• 1 to 2 years’ experience

Leadership Competencies

• Leading Self
• Growth Mindset
• Innovation
• Problem Solving and Decision Making

• Logistics/Supply Chain/Cold chain/Liquid Transport
• Computer Aptitude
• Transport Refrigeration/Liquid Transport

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.