Solution Manager

The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency.

The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment.

Key Responsibilities

• Solution Development & Launch [Solution Completion SLA]
• Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations
• Gather requirements, coordinating pilot activities, and tracking launch progress
• Ensure documentation and implementation steps are completed accurately and on schedule
• Cross-Functional Coordination
• Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components
• Translate customer requirements into internal action plans and workflows
• Facilitate smooth information flow between teams to support alignment and delivery
• Performance Tracking & Improvement [Solutions GP]
• Monitor key metrics to track solution performance post-launch
• Collect feedback from internal stakeholders to identify operational or customer-related improvement areas
• Contribute to process enhancement and solution optimization efforts
• Project Execution
• Maintain project trackers, timelines, and documentation
• Identify risks or blockers and curate action plan to mitigate identified risks
• Ensure timely completion of assigned tasks within broader solution rollouts
• Team Collaboration & Best Practices
• Work closely with cross-functional team to align on timelines, dependencies, and outcomes
• Contribute to the development and upkeep of templates, SOPs, and knowledge bases related to solution design
• Participate in team discussions and share insights or learnings from past projects

These are minimum-requirement skills and a ‘must-have' for the role: (If any, otherwise you can skip)

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field
• Experience in logistics, supply chain management, or product management, preferably in cross-border e-commerce
• Strong analytical skills with the ability to translate market research into actionable product strategies
• Proven experience in product lifecycle management and product development
• Familiarity with logistics routing planning, SLA management, and supplier management
• Excellent communication, project management, and leadership skills
• Ability to work cross-functionally with diverse teams and stakeholders
• Knowledge of cross-border logistics, transportation, and customs processes
• Comfortable with data tracking and performance metrics using Excel or dashboards
• Strong coordination and organization skills
• Ability to manage multiple tasks with attention to detail and accountability for timelines
• Communication & Collaboration
• Clear and professional communication skills
• Eagerness to learn and take ownership of tasks with minimal supervision

1, 20 days annual leave per service year

• 90% discount for AirAsia flights
• Diversified and multinational working environment