Customer Success Manager, Key Accounts

Sprout Social Customer Success Manager, Key Accounts Reposted YesterdaySaved Easy Apply Remote or Hybrid US Easy Apply 92K-153K Annually Mid level 92K-153K Annually Mid levelMarketing Tech • Social Media • Software • Analytics • Business IntelligenceManage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.Top Skills: ClaudeGoogle SuiteGainsightGeminiSalesforceSprout SocialTableau