Customer Care Specialist II (Private Store)

Cox Enterprises Customer Care Specialist II (Private Store) Reposted 20 Hours AgoSaved Remote or Hybrid Georgia, USA 18-27 Hourly Mid level 18-27 Hourly Mid levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityProvide Tier 1 customer support via phone, email, chat and ticketing. Troubleshoot standard software/configuration issues, document cases, escalate complex problems, coordinate cross-team follow-up, and deliver one-on-one training to drive customer satisfaction. Maintain records and apply security processes while working flexible schedules including evenings, weekends, and holidays.