Air & Ocean Solution Design Professional

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

Responsibilities:

Leadership

• Keep close communication with local leaders (Front Office / Middle Office) to understand team vision
• Design and follow-up skills improvement plans to help team achieve highest competency standards (emphasis on follow-up)
• Participate in all stages of change management directed by HQ

Pre-Sales

• Prepare & present Track & Trace solution + evolutions (transport requests, purchase orders, warehouse tracking, mobile, IoT…) to customers and internal stakeholders (modules, widgets, customization options…)
• Present Business Intelligence concepts and capabilities to customers and internal stakeholders (reports, KPIs, dashboards…)
• Present collaborative tools concept and capabilities to customers and internal stakeholders
• Collaborate with local/regional tenders’ team to validate customer’s projects feasibility
• Present and encourage customers to use our EDI / API standard solutions + innovation solutions (IoT, predictive analytics)

Solution Implementation

• Capture full scope of work from Front Office / Customer / Tender
• Create and use end-to-end technical project planning documentation (memos, SOPs, project and data flow diagrams, what-if analysis, report and KPI definition…)
• Contact and mobilize all necessary stakeholders to projects
• Identify non-standard requests and build alternative solutions
• Participate/lead standard project implementation (methodology, tools…)
• Participate/lead technical project planning and implementation (systems communication mapping, parameterization, communication between technical and non-technical stakeholders, data visualization…)

Solution Roll-Out

• Stabilize technical processes post-implementation
• Bug analysis and escalation
• Hypercare management

Solution Run

• Customers and internal stakeholders training to latest implemented solutions
• Proactive promotion and application of newest available technologies to existing and new customers
• Return on experience (RETEX) management
• Existing solutions continuous review for upgrade potential

CBS Community

• Connect and exchange with regional and worldwide business solutions community
• Stay updated on company’s organization and global strategy to continuously adapt solutions offer
• Prepare and animate regular meetings to exchange on key topics